Forgot My Password

We are currently in the process of migrating our HOWTO articles to a new CCIS Knowledgebase. The content of this page has been moved to the following KB article:

KB0012073: Forgot My Password

Click here to expand the deprecated HOWTO page

These instructions explain how to change your password if either you don’t remember your old one, or your account has been locked because your password was too easy to guess.

If you do not know your current password, but do know and have control of the email account associated with your account(If a student, this is likely your husky mail) then follow the steps below to complete a password reset:

    1. First: Submit an online password reset request:
      1. Step 1: Submit a password reset request
        On any CCIS Linux computer in the college, login as account, and give a password of account. You may do this in the lab, or over a network connection. If you connect over the network, we recommend that you browse to https://my.ccs.neu.edu/kiosk as this page collects all of the various forget functions.
      2. Step 2: Make sure you know your username, and then click the link to reset your password.
        Fill out the resulting form, providing an email address (NOTE: For student accounts existing before 08/28/2015, this will default to your husky mail) and the associated username. If, for some reason, these don’t match, an email will be sent to the email address we have on file for you notifying you of suspicious activity.Please be sure to check all email accounts you may have specified.
    2. Then: Verify your control of the email account.
      • A link will be emailed to you for you to do so
        Click the resulting link to prove ownership of the email account associated with your CCIS account and initiate the password reset.Note: Upon clicking this link, your old password will become invalid.
    3. Finally: Set a new password.
      • A final link, containing a one-time use token, will be emailed to you
        You will be presented with a password set prompt.  Specify a new password. There are very minimal complexity requirements, so please select carefully. We recommend, but do not enforce, a combination of capitals, lowercase, punctuation and other characters.  We do, however, enforce a minimum length of 8 characters.

        This link will expire after a period of time.  If it does so, you will need to repeat the process.

If your account was disabled because your password was too easy to guess, your account will be re-enabled when we activate your new password.

If you need to reset the email address associated with your account:

You will need to contact systems by emailing systems@ccs.neu.edu.  In order for us to help you, you will need to prove your identity to us:

  • In Person (Preferred):
    Schedule an appointment with us in either 312 or 316WVH.  To verify your identity you will need to bring identification: NU ID(preffered), driver’s license or other official identification (such as a passport or military ID card), and we will set your account email and password.
  • Or: Remotely:
    You may verify your identity by sending us a single document that contains both a copy of a valid photo ID (as defined above) and a signed statement saying that you wish to change the email address associated with your account.  This must be sent from the email address you wish to change it to and it may take several business days for us to process this request.

Comments on this entry are closed.